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Rome tour FAQ: find quick answers to the most common questions about booking, cancellations, weather policies, and vehicle rentals for your Nota Travel experience. Can’t find what you’re looking for? Contact us directly.
FAQ
When is Your Reservation Confirmed?
Once you select your experience, you’ll receive a confirmation email with all the booking details. Your reservation will be officially confirmed upon receipt of your deposit or full payment. Payments can be made via credit card, cash, bank transfer, or any other payment method available on our website.
What Happens if I Cancel My Experience?
What Happens if I Cancel My Experience?
If you decide to cancel your experience, here’s our cancellation policy:
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Full Refund: Cancel at least one week before the event to receive a full refund.
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50% Cancellation Fee: If you cancel between one week and 72 hours before the event, a 50% cancellation fee will apply.
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Non-Cancellable: Cancellations are not possible within 72 hours of the event’s start.
We recommend confirming your plans ahead of time to ensure a smooth booking process.
Why Was My Tour Location Changed?
Tour itineraries may occasionally change due to public celebrations or events happening in the center of Rome. In such cases, we reserve the right to adjust the itinerary and replace one or more listed points of interest with alternative, equally exciting locations.
What Happens in Case of Bad Weather?
The impact of bad weather depends on the type of experience you’ve booked—whether it’s an outdoor or indoor tour.
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Outdoor Tours: These are weather-dependent and will be confirmed 1 to 2 days before the scheduled start date.
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Cancellation Due to Weather: If your outdoor tour is canceled because of bad weather, we will contact you directly and provide a full refund of your deposit. A cancellation due to bad weather is very unlikely!
What Do I Need to Rent a Scooter or Drive a Car?
Scooter Rental:
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To rent a scooter, you need a B driving license for scooters up to 125cc.
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For scooters above 125cc, you will need an A driving license.
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Please note, standard tours will always use scooters with a maximum engine size of 125cc.
Car Rental:
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To drive a car, you must have a valid EU or International driver’s license.
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You must also be at least 18 years old.
What Happens if I Rent a Scooter or Drive a Car Without Knowing How?
Riding a scooter or driving a car requires sufficient experience to ensure your safety and the safety of others. If you are unable to operate the vehicle safely, we reserve the right to cancel your booking and retain part of the rental cost.
What’s Included in the Scooter Rental?
When you rent a scooter, you’ll enjoy the following benefits:
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Lock for securing your scooter.
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Proper documents for your rental.
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Third-party insurance for added peace of mind.
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Two helmets (use of a helmet is compulsory).
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Hygienic headphones available upon request.
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24/7 assistance in case of mechanical issues, anywhere within the Grande Raccordo Anulare.
What Happens if I Receive a Ticket While Driving a Rental Car or Scooter?
If you receive a traffic fine while driving, you will be required to pay the fine in one of two ways:
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Payment via Credit Card: We will deduct the fine amount directly from the credit card used as a guarantee and send you all relevant documentation via email.
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Failure to Pay: If the fine remains unpaid, we reserve the right to forward your details to the relevant authorities. The fine will then be sent to your home address with an additional charge.
Can I Take My Kids on a Scooter?
According to Italian law, children under 5 years old are not allowed to be transported on motorbikes or scooters. For children over 5, the law requires that they must be able to sit in a stable and balanced manner on the scooter.
Can I take the children on a bike?
The bikes provided are suitable for children from 6 years of age. Children weighing up to 10 kg can be placed in a front seat, over 10 kg up to 25 kg can be placed in a rear seat. The child seats are free of charge. Helmets for bicycle and e-bike tours are available on request.
What happens if the bicycle is stolen or damaged?
The customer is responsible for any damage to or theft of rented bicycles.
